Returns Policy

Cuervo Boutique Return Policy.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at cuervoboutique@telus.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at cuervoboutique@telus.net.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

 Exceptions / non-returnable items 

Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items, clearance items or gift cards.

 

 

Exchanges 
To ensure you get what you want, return the item you have, and once the return is accepted, make a separate purchase for the new item.